What’s happening?
If you uploaded a video file to Trebble and it's being treated like an audio file (no visual player, no video preview), you’re not alone. This issue can happen even when your video plays fine on your computer.
The cause is usually a Chrome browser setting: hardware acceleration may be turned off. Without it, Chrome can sometimes fail to recognize video tracks, and Trebble mistakenly sees the file as audio-only.
If you're uploading a video to Trebble and it’s not being detected correctly — or it's showing as an unsupported file — the issue may be related to your browser's video decoding settings.
Some systems running Google Chrome may have hardware acceleration turned off, which can cause <video> elements (used by Trebble to verify video files) to behave incorrectly. This affects Trebble’s ability to confirm that your file is a valid video, even if it looks fine on your computer.
How to fix it in Chrome
Open Chrome and go to chrome://settings/system
Find the setting called “Use hardware acceleration when available”
If it’s turned off, switch it on.
Click the “Relaunch” button that appears to restart your browser.
After relaunching, try uploading the video again
⚠️ Important
Previously uploaded files will still be treated as audio.
To fix the current file without re-uploading, feel free to contact our support team. We can help update it on our end.